A clear pathway from first contact to return home and follow‑up.
Step 1
Schedule & pre‑visit guidance
Complimentary pre‑visit consultation via phone/email can be
arranged.
Step 2
Visa & travel support
Guidance for visa letter/extension and airport transfer support.
Step 3
Case manager (SPOC)
A single point of contact supports medical + non‑medical needs.
Step 4
Interpreter support
Language assistance through trained interpreters.
Step 5
Stay & meals
Assistance arranging accommodation for patients and attendants.
Step 6
Follow‑up
Continue communication after discharge, as needed.